Swing Music Studio — Terms & Conditions

1. Enrolment

By enrolling in lessons at Swing Music Studio, you agree to the policies outlined on this page. These policies ensure fairness, clarity, and a smooth experience for all students and teachers.

• All new students must read and accept these terms before commencing lessons.

• Weekly lesson students (Core and Accelerated) agree to an ongoing enrolment until notice is provided.

• If you have any questions about these policies, please contact our team before accepting them.

2. Contact & Communication

All official communication from Swing Music Studio will be sent via email.

• The email you provide at enrolment will receive lesson notes, updates, reminders, and important notices.

• It is your responsibility to check your inbox (including junk/spam).

• For urgent matters, we may contact you via SMS or phone.

• Lesson reminders are automatically sent via SMS — please ensure your mobile number is kept up to date.

We ask that non‑urgent communication be sent via email so our team can respond efficiently.

3. Lesson Delivery

Lessons are delivered in‑studio at Swing Music Studio in Kogarah.

Online lessons may be offered in special circumstances (illness, travel, temporary unavailability). Students attending online lessons must have:

• A device with camera + microphone

• A stable internet connection

• Their instrument or practice equipment ready

4. Code of Conduct

We maintain a safe, respectful, and supportive learning environment.

Students/Parents agree to:

• Arrive on time and prepared

• Bring required books, music, or equipment

• Use respectful language and behaviour

• Respect teacher boundaries (no personal social media requests, etc.)

Teachers agree to:

• Begin and end lessons on time

• Provide clear, supportive instruction

• Send lesson notes after each session

• Maintain professional conduct at all times

Breaches of conduct may result in suspension or withdrawal from lessons.

5. Lesson Types & Billing Structure

Casual Lessons (One‑Off Bookings)

• Booked individually through Acuity

• No ongoing commitment

• Paid upfront at the time of booking

• Subject to availability

Core Lessons (Weekly 30‑Minute Lessons)

• A reserved weekly time with your teacher

• Billed on an ongoing basis at a reduced rate

• Designed for consistent progress

• Your time slot remains yours until you request a change or withdrawal

Accelerated Lessons (Weekly Extended Lessons)

• Longer weekly sessions for older or advancing students

• Billed on an ongoing basis at a reduced rate

• Ideal for deeper focus and faster progress

6. Payments

Casual Lessons

• Paid upfront at booking

• No refunds for cancellations or no‑shows

Core & Accelerated Lessons

• Billed on a recurring basis (weekly or monthly depending on your Acuity subscription setup)

• Payment must be active to secure your weekly time

• Lessons may be paused if payment fails or is overdue

Late Payments

• If payment is not received, lessons may be placed on hold

• Your weekly time may be released if payment remains outstanding

7. Cancellations, Make‑Ups & Missed Lessons

Casual Lessons

• 24 hours’ notice required to reschedule

• No refunds for cancellations or missed lessons

Core & Accelerated Lessons

Your weekly time is reserved exclusively for you. If you cannot attend:

• You may request an online lesson for that week

• A make‑up lesson may be offered depending on teacher availability

• Make‑ups are not guaranteed and cannot be rolled over

• No refunds or credits for missed lessons

Teacher Absence

If your teacher is unavailable, we will:

• Arrange a substitute or

• Reschedule your lesson or

• Provide a credit for that week

8. Withdrawing or Pausing Weekly Lessons

• Two weeks’ notice is required to end a Core or Accelerated enrolment

• Your reserved time will be released once notice is processed

• Mid‑term withdrawals are not refunded

• Exceptions may be made for long‑term illness, injury, or hardship

To request a withdrawal, please email the studio.

9. Media & Recording Consent

• Photos or videos may be taken during lessons or studio events

• These may be used on Swing Music Studio’s website or social media

• You may opt out at any time by emailing the studio

• Online lessons may be recorded for educational purposes and shared only with the student/parent

10. Studio Etiquette

• Please arrive on time

• Food and drink (except water) are not permitted near instruments

• Parents may wait in the designated area or are welcome to sit in and watch the lesson

• Students must treat all equipment with care

Damage caused by misuse may incur repair costs.

11. Liability

• Swing Music Studio is not responsible for loss or damage to personal belongings

• Students participate at their own risk

• Parents/guardians are responsible for ensuring children behave safely in the studio

12. Contact

For questions about lessons, billing, or policies: swingmusicstudio@gmail.com